Tag Archives: Regulatory Authority

Real estate agencies with zero complaints should be rewarded

Posted on 26 Oct 2009 | Comments Off on Real estate agencies with zero complaints should be rewarded

I READ with interest the report, ‘Poor service is top grouse against real estate agents’.

What we need to address is the company culture that spreads from the agency boss all the way down to agents.

To motivate agencies to take responsibility to produce ethical agents, they should come up with a set of house rules and emphasise them.

Agencies should be rewarded if they produce zero complaints or at least the lowest number of complaints. And agencies that produce the most rogue agents should be penalised.

Daniel Choy

Source : Straits Times – 26 Oct 2009

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Poor service is top grouse against real estate agents

Posted on 19 Oct 2009 | Comments Off on Poor service is top grouse against real estate agents

UNSATISFACTORY service from property agents is the top complaint consumers have about them, says the Consumers Association of Singapore (Case).
Unsatisfactory service from property agents is the top complaint among consumers. — ST PHOTO: JOYCE LIM

New figures released to The Straits Times show about four out of 10 complaints in the past three years were due to agents failing to give proper advice or to carry out duties for consumers, such as submitting relevant documents.

The next most common type of complaint was failure to honour agreements. This made up 15per cent of complaints from January to September – up from just 3per cent of complaints in 2007. Continue reading →

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