Tag Archives: CASE

New accreditation for renovation businesses

A new voluntary accreditation scheme was recently launched to give homeowners more assurance when securing the services of renovation contractors, reported The Straits Times.

The CaseTrust-RCMA joint accreditation scheme was developed by the Singapore Renovation Contractors and Material Suppliers Association (RCMA) and the Consumers Association of Singapore (Case) following an agreement signed in August 2014.

But unlike the previous CaseTrust scheme, the new one also protects the deposits of homeowners in the event the contractor disappears or closes shop.

Both schemes require firms to have proper and clear dispute-resolution mechanisms, on-site workmanship assessment, trained staff and clear policies on fees and refunds.

Five renovation contractors have already been accredited under the new scheme, while 12 are still in the process of being accredited.

“It gives customers confidence in us, and it also helps us to really bring up our standard,” said Rezt and Relax Interior Executive Director Wilson Teh.

Other firms that were accredited are Ciseern by Designer Furnishings, Add Space Design, Vegas Interior Design and Sky Creation Design.

The CaseTrust-RCMA accredited firms should offer a deposit performance bond which covers the deposits of customers – up to 20 percent of the contract value, if the contractor goes bust and leaves the renovation works unfinished or cannot be contacted for 30 days. The firms are also required to use a CaseTrust Standard Renovation Contract in order to ensure cost accountability and transparency.

The contractor industry is one of the top 10 industries in which Case receives the most number of complaints.

“For consumers who want peace of mind, I urge you to consider supporting businesses which have taken this additional step of being CaseTrust accredited and have committed themselves to fair trading practices,” said Case President Lim Biow Chuan.


CASE urges caution on buying overseas

The Consumer Association of Singapore (CASE) is warning investors here to be cautious of buying properties overseas, after receiving 13 complaints regarding such purchases in 2013 and 2014.

Overseas property purchases by Singaporeans have soared in recent years with a large number of foreign properties being advertised and marketed in the city-state.

In a statement, CASE said the majority of complaints involved consumers who had invested abroad after being lured by promises of high rental yields or capital growth, but were unable to get back their promised returns or pay outs.

There were instances where consumers did not receive updates on their investment and even lost contact with the property investment company. Some cases involved significant losses of more than $100,000 by the consumer.

Another example included the foreign property developer becoming insolvent and thus unable to continue with the development, resulting in a total loss of the investment.

Commenting, the consumer watchdog’s president Lim Biow Chuan warned investors to be mindful of their financial needs and commitments as well as the risks involved.

“CASE is very concerned about the recent proliferation of advertisements on foreign property investments. Such advertisements often make positive claims about the investment value of the properties and the potential returns, but they seldom clearly disclose the risks and the legal and regulatory framework in foreign markets which are very different to Singapore,” he shared.

Investing in an unfamiliar market holds high risks, such as foreign currency fluctuations, property market trends, sovereign risks and interest rate risks, noted CASE.

The recent warning by analysts from Maybank about the housing glut in Iskandar Malaysia is also a timely reminder about the potential risks involved.

Going forward, CASE is proposing that developers selling foreign properties provide fact sheets to investors to better understand what they are getting into when signing the contract.

The fact sheet should include the developer’s financial standing, clear and comprehensible information about obligations for developers and investors, and proper valuation of the property.

Lim added: “We strongly urge the relevant authorities to review existing legislation to ensure that developers who sell their foreign properties locally abide by the same minimum standards in information disclosure that local developers have to meet. They should commit to truthful and honest claims and not make misleading or false representations to investors in order to sell their properties.”