Tag Archives: Property Agents

Agents shouldn’t take on dual roles

RECENTLY, I tried to buy an HDB flat from the resale market. I found out I had to pay a 1 per cent commission (of the total resale price) to the agent who represented the seller. Even when I said I did not need a property agent as I could file all the documents with the HDB, the seller’s agent insisted that he represented me as well. This means he collects 2 per cent from the seller and 1 per cent from the buyer.

Is this not a conflict of interest? Whom will the property agent represent if there is a dispute between the buyer and the seller?

Some agents try to circumvent this by stating the name of a colleague or partner as the buyer’s agent on the option to purchase form. Is this against the law?

I also tried to buy a resale condominium. The seller’s agent was not willing to entertain my agent as the commission scheme is different from the HDB’s, that is, the seller pays the buyer’s agent, and the buyer does not need to pay his agent.

In my case, the seller’s agent told my agent that if I wanted to buy the unit, my agent would have to ‘co-broke’, that is, share the commission with the seller’s agent even though the latter did not contribute anything to close the sale.

Later, I was shocked to learn that my offer of $690,000 was rejected although the unit was sold for $688,000. This was a direct buyer’s sale, that is, the seller’s agent also represented the buyer and collected the full 1 per cent commission instead of having to ‘co-broke’ with my agent.

In cases like these, how are buyers and sellers’ interests protected?

Kwok Yoke Pui (Ms)

Source : Straits Times – 8 Oct 2009

Property agents should wear ID tags

I REFER to Monday’s article, “Property agents to be regulated”.

I suggest that the authorities make it compulsory for agents who have Common Examination for Housing Agents (CEHA) qualifications or higher to be individually licensed, and to have their licence numbers printed on their name cards. This is to allow buyers and/or sellers to recognise them as licensed agents. They need not be attached to any company, and if any problems arise from a transaction, the sellers and buyers will be able to lodge complaints against the agents to the relevant authorities.

The public should be made aware that they should check for the agent’s licence number on his name card. This will also make the agents perform their jobs carefully.

Agents who have qualifications of CEHA and above should have the option to join a company if they wish, but they should not be allowed to have an individual licence. The agency must then be responsible for these agents. The company’s name and licence number must also be stated on the card. Any complains against these agents can then be directed to the relevant authorities and to the company.

New agents should be allowed to carry out HDB sales only after taking the Common Examination for Salespersons, otherwise they should work under the supervision of a senior agent who is qualified.

Agents must not be allowed to operate under two different companies, and to ensure this, agencies should check every agent’s details before recruiting him.

Mabel Mohan (Ms)

Source : Straits Times – 7 Oct 2009