Tag Archives: landlord

Two salespersons disciplined for bypassing landlord’s salesperson

Two salespersons, Goh Seow Guan, Vincent and Chua Say Siong, Eric were disciplined for misleading acts in an attempt to bypass the landlord’s salesperson, bringing disrepute to the estate agency industry.

Goh represented a tenant who was interested in renting a property. He contacted the landlord’s salesperson to arrange for a viewing and agreed to co-broke with him for the potential rental transaction. Later, Goh’s client made an offer which was conveyed to the landlord through her salesperson and the landlord counter-offered. Goh’s client then made another offer to rent the property at $8,500 per month if the landlord was agreeable to pay $1,500 to repair certain defects.

Instead of conveying the offer to the landlord’s salesperson, Goh decided to bypass him and asked his colleague Chua to call the landlord to close the transaction. Chua pretended that he had an interested tenant for the property and conveyed the same offer that Goh’s client had proposed.

Upon reviewing the profile of Chua’s prospective tenant, the landlord became suspicious that this tenant was the same person as Goh’s client. Although Chua denied it when asked, the landlord discovered that the tenant was indeed Goh’s client when she met up with him. The landlord informed her salesperson that he had been bypassed, and the salesperson filed a complaint to Goh’s and Chua’s estate agent.

The estate agent subsequently conducted investigations. When asked, Goh and Chua misrepresented to their director that they had come to know of the prospective tenant independently.

For bypassing the landlord’s salesperson even though having agreed to co-broke and lying to a director of his estate agent, Goh has brought disrepute to the estate agency industry, a breach of the Code of Ethics and Professional Client Care (CEPCC). He was sentenced to a total financial penalty of $3,000 and four months’ suspension, with a two months’ suspension running concurrently.

Chua was convicted of bypassing the landlord’s salesperson, lying to the landlord about the identity of the prospective tenant and lying to a director of his estate agent. He was sentenced to a total financial penalty of $5,000 and four months’ suspension, with another three months’ and two months’ suspension running concurrently.

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Things you should know about property agents

For many of us, our homes is the single most expensive investment we will ever make in our lives. In fact, since we already have or will be spending a huge fortunate on housing, you would expect a certain level of knowledge or wisdom in this matter. Most of us choose the easiest way out and entrust our property agents to do all the work for us.

Though most property agents are professional and skilled in their trade, as smart property seekers and owners, we need to be able to separate fact from the fiction. Hence, we have gathered common beliefs regarding property agents, and like a good detective, we are on a mission to find out the truths behind these common beliefs.

Common belief #1: It is compulsory to have an agent to represent me in buying or selling properties in the open market

False…but depends on the time and effort you are willing to put in

In Singapore, you are absolutely free to decide whether you want to handle the buying or selling of property on your own, or to engage the services of a property agent.

That being said, unless you are confident and savvy with the paperwork required for property transactions, you will probably be much better off paying the agents to do it for you, saving you the hassle and precious time.

Furthermore, if you are a seller, the whole process of marketing your property and finding prospects to view your house might seem a little daunting. Hence, by engaging a professional, not only will you be spared with the many sales calls made by agents trying to represent you, you could also enjoy the peace of mind knowing that all the paperwork is being done up nicely and in accordance with the ever-changing government regulations.

Common belief #2: An agent recommended by a family member or friend is definitely more trustworthy.
Depends

We all love a good recommendation as it saves us the trouble of searching high and low for one on our own. However, in determining whether a recommended agent is trustworthy, you will have to find out why the agent is being recommended in the first place. Is he being recommended because he is a close friend of your relatives/friends or has he been representing your relatives/friends in their last purchase?

Do not simply take for granted that since the agent is a good friend of your relatives/friends, he will be the best agent for you. Find out more on the agent’s credentials, track records and how long he has been in the industry before jumping to any conclusion.

Most importantly, remember to check that your agent is registered with the Council for Estate Agencies (CEA) via the CEA Public Register or CEA@SG mobile app. This will ensure that he has the necessary knowledge to provide you with professional services and to adhere to ethical practices.

Article contributed by Praise Poh