Tag Archives: Council for Estate Agencies

Agent punished for misleading potential buyer

Registered salesperson, Ho Wee Chun, Eugene, was disciplined for misleading a potential buyer that her offer was rejected, bringing disrepute to the real estate agency industry. At the time of offences, Ho was a salesperson with PropNex Realty Pte. Ltd.

Ho represented the potential buyer in purchasing a property and conveyed her offered price to the seller’s salesperson. However, before getting a response, Ho informed the potential buyer that her offer was rejected, when in fact it was still being considered.

After the seller’s salesperson informed Ho that the potential buyer’s offer had been accepted, Ho did not update the potential buyer. Instead, he tried to get her to increase her offer. She requested Ho to notify the seller that she would take up a bridging loan in order to raise her offer. In exchange, she wanted a longer period of four weeks to exercise the Option to Purchase. Ho then misled the potential buyer that he had informed the seller’s salesperson of her request, when this was not the case.

Subsequently, Ho avoided all attempts by the potential buyer to contact him. He then liaised with a salesperson from his own estate agent to purchase the property at the same price offered by the potential buyer. He represented his colleague to deliver the cheque and offer letter to the seller’s salesperson.

Ho then informed the potential buyer that the property had been taken. He misled her to believe that his colleague had marketed and closed the transaction for the eventual buyer, when he was the one who had done so.

Ho has brought disrepute to the estate agency industry, which is a breach of the Code of Ethics and Professional Client Care. He was sentenced to a financial penalty of $11,000 and a suspension of seven months, with two other suspensions of six months and one month running concurrently. He was also ordered to pay fixed costs of $1,000.

Things you should know about property agents

For many of us, our homes is the single most expensive investment we will ever make in our lives. In fact, since we already have or will be spending a huge fortunate on housing, you would expect a certain level of knowledge or wisdom in this matter. Most of us choose the easiest way out and entrust our property agents to do all the work for us.

Though most property agents are professional and skilled in their trade, as smart property seekers and owners, we need to be able to separate fact from the fiction. Hence, we have gathered common beliefs regarding property agents, and like a good detective, we are on a mission to find out the truths behind these common beliefs.

Common belief #1: It is compulsory to have an agent to represent me in buying or selling properties in the open market

False…but depends on the time and effort you are willing to put in

In Singapore, you are absolutely free to decide whether you want to handle the buying or selling of property on your own, or to engage the services of a property agent.

That being said, unless you are confident and savvy with the paperwork required for property transactions, you will probably be much better off paying the agents to do it for you, saving you the hassle and precious time.

Furthermore, if you are a seller, the whole process of marketing your property and finding prospects to view your house might seem a little daunting. Hence, by engaging a professional, not only will you be spared with the many sales calls made by agents trying to represent you, you could also enjoy the peace of mind knowing that all the paperwork is being done up nicely and in accordance with the ever-changing government regulations.

Common belief #2: An agent recommended by a family member or friend is definitely more trustworthy.
Depends

We all love a good recommendation as it saves us the trouble of searching high and low for one on our own. However, in determining whether a recommended agent is trustworthy, you will have to find out why the agent is being recommended in the first place. Is he being recommended because he is a close friend of your relatives/friends or has he been representing your relatives/friends in their last purchase?

Do not simply take for granted that since the agent is a good friend of your relatives/friends, he will be the best agent for you. Find out more on the agent’s credentials, track records and how long he has been in the industry before jumping to any conclusion.

Most importantly, remember to check that your agent is registered with the Council for Estate Agencies (CEA) via the CEA Public Register or CEA@SG mobile app. This will ensure that he has the necessary knowledge to provide you with professional services and to adhere to ethical practices.

Article contributed by Praise Poh