Growing competition spurs hotels to provide personalised service
| By Tessa Wong | ||
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Trainer Anthea Tan, 30, teaching Shatec trainee butlers Albbey Barcia Afable (left), 27, and Jeremy Kim, 24, how to pack a suitcase at St Regis hotel. Shatec yesterday launched a new three-month-long module to train butlers, to meet growing demand for such services. — ST PHOTO: AZIZ HUSSIN
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IN A bid to gain an edge over the competition, hotels in Singapore have ramped up their butler services.
Instead of just shining shoes or making reservations, the butlers of today attend to a guest’s every need.
They will scour stores across the island for a favourite brand of shampoo, troubleshoot problems with a guest’s Blackberry or PC, and even fill a room with balloons for an extra special birthday touch. Continue reading
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